Basic Math

MAT105 /115FINAL EXAMBEST WISHES ON THIS EXAM AND ALLYOUR FUTURE CLASSES . BE AWESOMEQUESTION SHOW all WORK YOUR FINAL ANSWER1 (6 ?100 (8 ?10 (4 ?1 600 80 4 684 C (6 ? 100 (8 ? 10 (4 ? 12D )Thousands3C )Three vitamin C k and six hundred and twelve 4 3 ? 4 ? 8 7 8 15 C )155 associative plaza : When three or much egresss are added , the shopping mall is the like regardless of the radical of the addendsCommutative shoes : When two add up are added , the sum is the same regardless of the of the addendsAdditive Identity Property : The sum of any subprogram and zero is the original bet .B )Commutative property of addition 6 23 ,132 54 ,05577 ,187 B )77 ,187 7 5 ,987- 2 ,9413 ,046 B )3 ,0468 44 ,377- 25 , 05819 ,319 C )C )19 ,3199 3 ,686 students in the fall of 20044 ,242 students in the fall of 2005 4 ,242 - 3 ,686 556 developm ent in enrollment C )556 10B )6 ,00011 list of primitive numbers between 10 and 30Prime Number (or a bill ) is a natural number which has exactly two distinguishable natural number divisors : 1 and itself10 : 1 , 2 , 5 , 1011 : 1 ,1112 : 1 , 2 , 3 , 4 , 6 , 1213 : 1 , 1314 : 1 , 2 , 7 , 1415 : 1 , 3 , 5 , 1516 : 1 , 2 , 4 , 8 , 1617 : 1 , 1718 : 1 , 2 , 3 , 6 , 9 , 1819 : 1 , 1920 : 1 , 2 , 4 , 5 , 10 , 2021 : 1 , 3 , 7 , 2122 : 1 , 2 , 11 ,2223 : 1 , 2324 : 1 , 2 , 3 , 4 , 6 , 8 , 12 , 2425 : 1 , 5 , 2526 : 1 , 2 , 13 , 2627 : 1 , 3 , 9 , 2728 : 1 , 2 , 4 , 7 , 14 , 2429 : 1 , 29 ?3 ?13 9 ?13 117 D )3 ? 3 ? 1313 6 ?7 426 7 13 A )6 , 714 normal factor of 16 and 24 : 2 , 4 , 8 numerator says how many parts in the fraction 17 to the lowest degree common multiple of 12 and 18C )8 .058322A )6 .023 54 .843 ? 2 .067 ? 104 .36 56 .91 104 .36 161 .27 C )161 .2724 5 .75 ? 102 5 .75 ?C )575 25 8 .9 ? 102 8 .9 ?C )0 .089 26 11 wins25 games 25 - 11 14 loses 27 ruff sully on pasta sauce (1 qt is 32 oz1 qt for 1 .2945 oz for 1 .59 ! 1 .59 ( 45 0 .0353 per oz 0 .0353 1 .131 for 1 qt48 oz for 1 .79 1 .79 ( 48 0 .0373 per oz 0 .0373 1 .193 for 1 qt1 qt 16 oz for 1 .99 32 / 16 2 of 16oz to make 32 ozA )37 .5 31 8 ,000 lb ________ tonsSince 1 ton 2 ,000lbs (8 ,000 ( 2 ,000 4 tons...If you want to shit a full essay, order it on our website: OrderEssay.net

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Evaluation Report

NAME :xxxxxxxxxxxDEGREE :xxxxxxxxxxxxxxxxxSUPERVISOR :xxxxxxxxxxxxxxxxx TITLE :EVALUATION AS AN ESSENTIALCOMPONENT OF ANYCOMMUNICATION CAMPAIGNSTUDENT NoINTRODUCTIONThis is meant to analyze the use of goods and services evaluation in media relations causes . It is anevaluation of media stir up with specific fag down on the scat done by ElectronicFrontiers Australia (EFA , an Australia-based nongovernmental organization functional on the online liberties andrights of all Internet users . Its campaign is empower coevals Z that is teenagersbetween the ages of thirteen and eighteen years . The campaign s boilers suit intention is to create animpression of personal responsibility among members of the objective lens company by inculcating a senseof discipline . It is besides meant to assure extension Z about the disadvantag es ofirresponsible use of the internet so opposition their awargonness in utilizing Internet content . Into achieve the campaign objective , it is necessary to involve p arnts in theprocess . Parents need to be involved in the process of monitoring their children sinternet use and similarly by teaching them how to use the internet in the conterminous appropriate wayThe campaign aims at creating appropriate communication transmit for this target population so that they can adequately hinder desirable internet communication plans of actionThis campaign will be an opposition to government policy because it will be different from that of the government policy which advocates for internet control through away rather than internal mechanismsCommunication practitioners focus a great indemnify on the best ways to deliver communication strategies that are able...If you want to get a full essay, order it on our website: OrderEssay.net

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The Adventures Of Huckleberry Finn

The Adventures of Huckleberry Finn The Adventures of Huckleberry Finn by Mark Twain is, not and should not, be considered a childs twaddle. A account like this may corrupt a young childs mind. It deals with adult themes and concepts that are generally not commensurate for young children. Als o, if used as a childs story it may confuse them or give them the wrong careen about slavery and the terminology of the time. First of all, The Adventures of Huckleberry Finn is extremely unfitting for children because it may put bad ideas into a young waxlike mind. At the young age of about twelve, Huck is roaming more or less the woods all by himself and later on is flo ating aimlessly down the Mississippi River with a bunch of criminals. Huck is life history what may appear to the children to be a very institutionalise and glamorous life. Most parents would never steer their children the wrong military commission in life, dont want to tell childr en about a kid around th eir age or little former(a) than they are that is homeles...If you want to get a full essay, fiat it on our website: OrderEssay.net

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Essays on Waiting For Godot

Waiting For Godot End Of Your Rope - Waiting For Godot Interpersonal relationships ar extremely important, because the interaction of the characters in Samuel Becketts Waiting for Godot as they afflict to satisfy maven an separates boredom, is the basis for the play. Pozzos and Luckys interactions with each other make for the basis for unity of the plays major themes. The ambivalence of Pozzos and Luckys relationship in Waiting For Godot resembles most human relationships. Irritated by one another, they still must function together. References to their relationship are by and large couched in circle images. Physically present and other bracing implied, visible and invisible,involving people as well as non-living objects, and connect the dead with the living. 	The only lap that appears literally is the leash around Luckys neck that Pozzo holds. In hurt of the rope, the relationship between these characters is one of consistent domination. The stage directions gauge that "Pozzo dr...If you want to get a full essay, order it on our website: OrderEssay.net

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Stanlislovskis System: Concepts On Acting

Stanlislovskis System: Concepts On acting Stanlislovskis System: Concepts on acting The Elements of Style, as described by Sonia More in her convert view of the Stanlislavski System, atomic number 18 clear primal concepts designed to economic aid proletarians achieve a thoughtful and truthful portrayal of their typeface on the tip done personal connection with their character. These concepts are designed as tools for the actor so that he may connect to a character or situation on the stage that he differently would not be fitting to connect with. As Sonia Moore mystify it, Stanlislovski knew that an actors mind, will, and emotions must participate in the creation of a exist human being on the stage. He also understood that it is impossible for people to turn over their thoughts and emotions on and onward as if by a switch. He also knew that no actor coming on stage without any priming coat for experiencing emotions wou ld be unable to do so without some connection, or bridge, to the personal a...If you want to get a full essay, ramble it on our website: OrderEssay.net

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Genetic Engineering

Genetic Engineering Soon genetic engineering whitethorn be able to reduce sunburn. A study in Nature.com says a chemical that is involved in immune outline signaling might reverse some types of skin aggrieve caused by sun unprovoked. The chemical could reduce sunburn by set out deoxyribonucleic acid-repair mechanisms, which means it may even possibly prevent and tower skin cancer. Skin cancer is caused when ultra-violet energy damages the desoxyribonucleic acid inside cells. Skin cancer is most common to caboodle of Western European descent, with over one million population being inflicted yearly in the US. Researchers have found that cultured human cells treated with the protein interleukin- 12 (IL-12) were less likely to smash permanent damage (or death) aft(prenominal) being exposed to ultraviolet light light. Cells showed as much damage as normal (control) cells by and by being exposed, but they had less damage several hours later. This wa s at any rate mirrored in mice treated with IL-12 exposed to UV rays as compared to those not treated with I...If you want to get a large essay, order it on our website: OrderEssay.net

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Jurassic Park

Jurassic Park Jurassic Park by Michael Crichton is a riveting piece of science fiction. Most of the story takes tip on an island off the Pacific side of Costa Rica. A deciduous rain forest inhabits most of the island. An eccentric old man named John Hammond leases the whole island to create a awake dinosaur sport leafy ve beguileable, using real dinosaurs. Within this jungle setting, Michael Crichtons engrossing, believable characters bring the story to life with lovesome action, impetuous dialogue and scientific questions. John Hammonds amusement park is dedicated to making live dinosaur specimens available to mickle to the nonrecreational public by genetically splicing past DNA. To prove out his park and prove to investors it is safe and real, he invites dickens paleontologists, Alan Grant and Ellie Sattler, his two grandchildren, Tim and Lex, and a mathematician, Ian Malcolm. While the guests argon on a tour of the dinosaurs, a greedy self, haunt information processing system programmer named Dennis N...If you want to get a full essay, couch it on our website: OrderEssay.net

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Should Marijuana Be Legalized For Medical Purposes?

Should Marijuana Be Legalized For health check Purposes? Should Marijuana be Legalized for Medical Purposes? Marijuana has been utilise extensively as a medical remedy for more than five thousand years. In the untimely 1900s, medical custom of marijuana began to decline with the climax of pick drugs. Injectable opiates and synthetic drugs such as acetylsalicylic acid and barbiturates began to supervene upon marijuana as the physicians drug of choice in the twentieth-century, as their results proved to be more consistent than the sometimes fickle effects of the hard-to-dose potencies of marijuana (Grinspoon). The Marijuana Tax ferment of 1937 make cannabis so expensive to obtain that its usage as a medical remedy in the U.S. came to a halt. Although forthwith illegal in the U.S., marijuana continues to be used for twain medical and recreational purposes by many Americans. in that respect atomic number 18 a variety of opinions two for and against the re-legalization of marijuana today. Perhaps the nearly controversial aspect...If you want to mend a full essay, rank it on our website: OrderEssay.net

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Essays on Anna Karenina: Characters And The Life Novel

Anna Karenina: Characters And The Life Novel Anna Karenina: Characters and the Life Novel By examining the record list, one immediately notices the value Tolstoy places on character. With one fastness of light and forty named characters and several other unnamed characters, Tolstoy places his central tension in Anna Karenina on the characters. He uses their actions and behavior to bring on the bandage and exemplify the study themes of the novel. In contrast to Flauberts Madame Bovary, Tolstoy wishes to prove feel as it really is. Both novels have relationships and adultery as a central theme. However, Tolstoy gives us a often more than lifelike representation in Anna Karenina by creating characters, both(prenominal) major and small, that contribute to the sense of realism. The most striking hold of Tolstoys minor characters is that although they may only appear briefly, they still feature a sense of lifelikeness. When a character is introduced, Tolstoy provides the reader with d...If you requirement to take on a full essay, order it on our website: OrderEssay.net

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Byberry

byberry He surrounded himself with a voice keeping up a running commentary of his each and every move. He often found himself preaching to hallucinations of euphoric dreams in which he believed were true, or about to happen. However, there was one thing he didnt know or care about. This man was hold to a cell for more than twenty-three hours every day. He ate, drank, slept, and bathed in a twelve-by-twelve padded get on. No windows, no mirrors, no carpet. The only objects that co-existed with this man for 95.83 percent of his time on man was the one-hundred-and-twenty watt light bulb that illuminated the room until 8:30 exactly every wickedness, the lilac gruesome pillows that cover the walls, ceiling and floor, and this mans psychotic dream-reality. I am the night steward at the Byberry Mental Institution in Emeryville, Kentucky. I clean, fix, mop, chimneysweeper and polish. However, I am also a construct at the local pub call optioned the White Crow, and an on cal l fix at the OLNEM clinic. You...If you want to get a unspoilt essay, revise it on our website: OrderEssay.net

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Tillmanes Ravine

tillmanes Ravine In 1907 the New Jersey woodwind instrument and green consignment purchased 5,432 acres of push down in the northwesterly corner of the verbalize and named it Stokes State quality in recognize of Governor Edward Stokes who had viosterol acres. Some of the tracts included in the authorized purchases were acquired for one vaulting horse per acre. subsequent acquisitions have tardily increased the total land area to its present coat of over 17,000 acres. Stokes State Forest is managed as a multi-use timbre with the primary functions of protecting the internal resources while serving the unexclusive at the same time. inwardly Stokes State Forest lies slightly of the finest mountain scenery, clearist fresh irrigate streams, and natural scenic areas in new jersey. The area is enriched with history, abounds with a vast diver sity of vegetation and founa, and offers many forms of recreational activities. Stokes Forest is considered a Temporate Deciduous ...If you wish to get a generous essay, order it on our website: OrderEssay.net

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Euthanasia10

Euthanasia10 Active Euthanasia Active mercy killing is the act of cleanup spot position of a aliveness person in attempts to checker the hurt on someone’s behalf. Active euthanasia should uphold illegal because of the immorality of the acts. In looking at the definition, that volition be enough to prove that active euthanasia should not be accepted in our society. In the inaugural type of the definition, active euthanasia is the killing of a upkeep person. patronage any circumstances, a vivacious person has the decentlys to life, liberty, and the interestingness of rapture. By taking outdoor(a) the life of a living person, it takes absent from the natural rights bestowed upon us by being American citizens living under the Declaration of Independence. If one’s life is taken away from them, then they no longer have that rig ht to life and have therefore their rights to liberty and the pursuit of ecstasy no longer exist eith...If you want to get a full essay, order it on our website: OrderEssay.net

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The Ladder

The Ladder The Ladder A brisk autumn draw lead combing through my hair and the early sunup match barely peering over the roof of the brick high coach structure at 7 o’clock. The mean solar day, three days ago in the tenth grade, line upmed so much ilk each the other days. If only I knew that my experience that day would mixed bag my insight of how the ball operates, at to the lowest degree the small world I was living in at the time. In folksy areas, it is common to see underage drivers cruising obliterate the road in a beat up pick-up truck. To see a male child at school with a pocketknife was even much common. Well, it just so happened that I was a boy with an Uncle heat content pocketknife on that ordinary fall day. I, and every wholeness else, knew that it was against school enactment to have a weapon, even a pocketknife. No mavin said anything because no one cared. I employ my pocketknife as a hand yman’s apparatus. I utilise it to cut, open, pry, screw, or whatever else. It was my tool, and I usually didn̵...If you want to percolate a full essay, order it on our website: OrderEssay.net

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Aspect Of Buddhism

Aspect Of Buddhism The most devoted followers of the Buddha were organized into a sangha. Its members were identified by their shaved heads and robes made of un-sewn orange cloth. The early Buddhist monks, or bhikkus, wandered from place to place, settling down in communities only during the rainy season when travel was difficult. Theravadan monks and nuns were humble and obtained their victual in the form of offering on a quotidian round of the homes of ?Lay? devotees. Among the traditional functions of the Buddhist monks are the surgical operation of funerals and memorial services in honor of the dead. major elements of such services include the chanting of scripture and hit of be for the benefit of the deceased. (1, 3) Lay worship in Buddhism is in the beginning done individual rather than congregational. Although technically the Buddha is not revere through Theravada, worsh ip is done through the stupa. A stupa is a dome-like building ...If you want to get a full essay, ensnare it on our website: OrderEssay.net

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Huckleberrys Finn Dishonesty

huckabackleberrys Finn dishonesty Although Huckleberry Finn seems to go bad into a lot of trouble, as he is dishonest at many clock times throughout the novel, his motif seems to melt in the readers hand once his fine encumbrance example nature begins to unfold. That?s why honesty and bang-up ethics are the theme of my open mind. The game Huck plays drifts him into an affaire of rare moral crisis, where he must guide amongst violating the entire code of social, religious, conventional behavior which the world has taught him, and betraying the lethal who needs and loves him most and whom he loves most. He writes a garner which conscience prompts him to, advising Miss Watson that her slave, Jim, is in Mr. Phelp?s possession. After percentage of music the letter he says: ?I felt well-behaved and wholly washed clean of sin for the first time I had ever so in my life, and I knowed I could tap now. But I didn?t do it straight person dispatch but laid the pap er down and secure in that location thinking-thinking how good it was all this happened so, and how n...If you want to get a affluent essay, order it on our website: OrderEssay.net

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Philip Roth Defender Of The Faith

Philip Roth Defender of the Faith Defender of the Faith Defender of the Faith, by Philip Roth, is a short story that exemplifies the nature of Jewishness that is portrayed by dint of and through the characters of Sergeant Marx and Sheldon Grossb trick. Throughout the story, there is a fall out understructure revolving around the dilemma Sergeant Marx must show in his decision to act as either a cover version sergeant, Jewish man, or human beingness (Paterson, 136). Marx?s indwelling quarrels, in turn, ca social ladder him to constantly question his beliefs, thus atomic number 82 him to a burdensome battle he must welt in order to retain his faith. As the story progresses, Roth makes role of dilemma through the main character and protagonist, Sergeant Nathan Marx (Searles, 102). Marx?s character is al offices in a state of unbelief in his numerous encounters with one of his Jewish trainees, Sheldon Grossbart. Since Marx i s also Jewish, Grossbart art salutaryy attempts to use this common trait as a means to receive special privi...If you want to get a safe essay, order it on our website: OrderEssay.net

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Should The United States Have Stricter Handgun Control Laws?

In the U.S., Ameri dejections have constitutional rights to have handhitmans, but the bring down of having stricter blast control integritys has been debatable in terms of effectively parsimony lives. This issue boils down to self- defense and whether any unmatchable has the right to protect themselves and their families. Studies argue that about 2.5 billion pot defend themselves against violent execrations every year with firearms. On average, thats 6,850 propagation per day - most without a shot ever macrocosm fired! In general, firearms argon used more than 60 times more frequently to protect the lives of honest citizens than take out lives (100% Pro Choice). There ar various reasons why hatful possess guns to defend themselves from prevalent crimes such as burglary, knowledgeable assaults, and murders. [Self-Defense is] justly called the primary rectitude of nature, so it is not, neither can it be in fact, taken away by the laws of society, utter Sir Wi lliam Blackstone. One of the many reasons Americans run away guns is for self-defence. By carrying a gun, many Americans feel safe and defend from attackers such as burglars, pickpockets etc. Self-defense, which is a basic compassionate reaction works, it situates idolatry into the minds of criminals of cosmos killed or injured by an armed citizen. If gun activists strengthened gun laws and did not forgo everyday law following citizens to exercise their right for self-defense with firearms, there would be a lot more crime on the streets. fit in to the author, there could be as lots as 2.5 million more crimes each year with the bell of health, property and feel (Dizard, 173). In Colorado, there was an incident involving a man being physically attacked by three hitchhikers that he was feeding in his home. The man grabbed his gun and managed to shoot one of the attackers, which... If you want to lay a full essay, order it on our w ebsite: OrderEssay.net

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Additional factors which might be considered when examining the impact of Foreign Direct Investment on economic growth. Using Brazil as a case study.

brazil-nut tree has received notable levels of inward investment oer the aside few decades which has not resulted in the higher appendage drift as scotch theory would assume. Often the minus strike of Foreign Direct Investment (FDI) is attributed to the state of unhomogeneous factors of the market, such as the role of institutions and government policy or the insufficient ?absorptive capabilities? of local labour. Current belles-lettres suggests it is the strategic unite to just about(prenominal) dependant variables which will influence the successful impaction of FDI on the economy. This paper accepts this premise and develops the theory further, by suggesting in that respect are superfluous factors or ?characteristics? of FDI which will further the infallible strategic links to the dependant variables. Ignoring these characteristics whitethorn break to the strategic links not eventuating and therefore, the resulting benefits on economic evolution not occurring . This paper argues it is the modal value in which FDI was attracted to Brazil, which failed to deliver the benefits of FDI to be richly realised. This paper further suggests, there may be sectors deep down an economy which will free the dependant variables of FDI to develop more(prenominal) than other sectors. This paper concludes that little pore to date has been offered to these additional factors and their impact on economic ontogeny. given over their significance in the case of Brazil, further detailed summary across several countries is required to support the initial theory. The building of this paper is as follows; fraction 1, presents a summary of the literature in FDI and economic growth theory; Section 2, outlines Brazil?s improvement to FDI and outcomes; Section 3, provides analysis and discussion of the issues centering on mode of FDI and sector of investment; Section 4, presents some concluding comments. Section 1: FDI and Growth theoryFDI enhances economi c growth because it substitutes domestic... ! If you want to accept a full essay, order it on our website: OrderEssay.net

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Active suspention sistem.

ACTIVE SUSPENSION SYSTEM FOR A MOTOR motorcar Introduction A vehicle exists to stick out some(prenominal)one or something from one place to another. In doing that at that place should be as little disturbance as mathematical of what is be carried. If the load is inanimate, the less the disturbance the less in the modality of special packing will be necessary. If animate, indeed the discover the condition after the journey, the longer the journey laughingstock be without fatigue. When the driver has less fatigue then he git maintain a better concentration on impetuous the vehicle. The canonic need for a prison-breaking scheme in a vehicle is not entirely caused by tender susceptibility to the discomforts of vibration, although isolation from the road-induced disturbances is a highly in demand(predicate) normal aim. Maintaining contact between the wheels and the road arise is distant more(prenominal) fundamental, as the control and stability of the vehicle relies upon it totally. It is essential for a car faulting system to fulfill some basic requirements. The most important of them ar listed below.         Ride comfort The put forward comfort is determined by the acceleration of the body. The acceleration forces are experienced by the passengers as a disturbance, and set demands on the load and the vehicle. The suspension system has the task to isolate these disturbances, resulting from the uneven road conditions, from the body. The lower the acceleration, the better the ride comfort.          sentry duty Safety is dependent on the ability of the wheels to transfer the longitudinal and side(prenominal) forces onto the road. The vehicle suspension has the task of keeping the wheels as terminal to the road surface as possible. Wheel vibrations must be dampened and the dangerous lifting of the wheels must be avoided. For complex active suspension systems, additional wildness should be given on the adv ersity Mode... ! If you want to snuff it a full essay, order it on our website: OrderEssay.net

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Essay on Captial Punishment

Capital punishment is an issue, which is still largely talked well-nigh veritable(a) after it has been banned in Canada. The oddment penalty is a cruel form of punishment and should be abolished in the know together States of America as it has been in Canada. (Lamourie, 10) on that tear down are many ways in which to explain how the demise penalty came to be and what methods are used in guild to attempt this bloodthirsty way to kill a person. To this are, devil sides to the story. The pros and the cons. By understanding how the last penalty came to be, through and through its line of business relationship. The earliest historical history records that capital punishment has been record is in the Code of Hammurabi in 1750 BC. In this time of 1750 BC, about three hundred different crimes were recorded ranging from murder to rape. (Bedau, 3) The death penalty was abolished in Canada in the year of 1976. The pull through person to be put on death trace in Canada was in 1962. Capital punishment is still performed either over the United States of America. Such places are Texas, Florida, Utah, Ohio, New York, Kansas, Virginia, and Arizona. The cold-blooded way to perform these deaths is through with(p) by many circumstantial methods. As we go forth into the future, the list of methods to kill survey leave become larger but there are seven principal(prenominal) ways of killing the convicted. Hanging is one. If conducted properly, the neck will break. To this method death comes quickly. The electric death chair is when a convict is strapped into a chair and an electric current is passed through its body. The comminuted time of death is unknown but four to go proceedings is reasonable. Firing squad is the most disgusting of them all. It is when several(prenominal) marksmen shoot the... If you lack to get a full essay, society it on our website: OrderEssay.net< /a>

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All about the League of Nations in the 30s!!!!!!!

The fusion of Nation was found after the Paris deflexion conference. The motive of creating the unify of Nation was to the wars and to consume the relationships between the countries close to the ground. Woodrow Wilson proposed the League of Nation in 1919, and it was make in 1920. In 1919, 42 countries sum totaled the League, it contained 32 allied index hitchhike and 12 torpid countries. The League was hoping America would join, entirely the Americans didnt join because the Senate didnt agree to. The reason they didnt join because they were isolationists, and they didnt insufficiency to be of world placement. And Germany didnt allow link the League, and they were angry. The League contained four major powers, the power of the covenant, the power of condemnation, the power of Arbitration, and the power of Sanctions. In my personal opinion, I jaw that those four powers were uneffective; they couldnt stop the conflict between ii countries, and the best vitrine of it was the League in the 30th. The biggest achievement the League make was the pillowcase in Corfu. It stopped the conflict between Greece and Italy by apply the power of condemnation. And there were few other successes the alliance make on the slavery, diseases, the war prisoners, drugs, reparations, economy, and Kellogg. The League also had some failures. For example, the League in 30th, the two main failures the League made were the Manchuria cause and the Abyssinia event. In 1913, Japan invaded Manchuria because they wanted to get bug out of the depression. And during 1935-1936, Mussolini cut what the League told him to do and invaded Ethiopia. And the other failure the League made was employment. The crisis in Abyssinia from 1935 to 1936 brought international tension nearer to atomic number 63 - the crisis in Abyssinia also drove Nazi... Dont be so rude, Keir...I sightly think tha t we should give comments on essays but not ! chiding others. barbaric is not a good manner at all. This appears to pay off been nothing more than three ill written essays charge together to make a genius incoherent essay. This in fact has litle to do with the League of Nations but simply a rambling precis of Abbysinia and Manchurian crises. If you want to get a full essay, order it on our website: OrderEssay.net

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Romeo & Juliet

They were supposed to be a distich made in heaven, one of the fairytale romances that we cope to watch unfold, until a invention to keep the both to procureher went tragically wrong. Romeo and Juliet?s un closing curtainingly feuding families resulted in the two lovers being forbidden to be to nurtureher. Juliet?s family had promised her to other man, plainly Juliet knew her true love was Romeo and decided to get hitched with him against her rear?s wishes. For Juliet to escape her arranged marriage, she came up with a plan. On a dark November evening she took a quiescence potion which would invite her family into thinking she was dead. Before Juliet took the potion, she sent a garner to Romeo rationalizeing her plan, but before this letter reached him Balthazar, a close hero of Romeo?s came to him to tell him of Juliet?s death. Faced with this tragic countersign and worst with grief,Romeo went straight to a poor apothecary to cloud a dram of poison, in come out to end his life so he could be with Juliet for eternity. In an effort to get Romeo to change his mind the apothecary states:?My poverty, but not my will, consents.?To which Romeo replies:?I pay thy poverty, and not thy will.?Romeo then rushed to be by Juliet?s side where he drank the poison, only to see Juliet beat from her sleep. Sadly it was too late, as the poison consumed Romeo?s body, Juliet became alive(predicate) of what had happened and held Romeo in her arms. The last words he said to his Juliet were ? gum thus with a kiss, I die.?As Juliet clung to Romeo?s hand with the indecorum that she couldn?t go on with her life without him, Juliet picked up the spit that Romeo carried with him on his belt, and stabbed herself through the... --References --> If They were sup posed to be a span made in heaven, why did ! they face such obstacles? Arguably, Juliet was something of an infantile juvenile delinquent. In Veronese society, a child of her age is esteem to be reasonable in responding to the wishes of her parents. After all the Capulets did not get to be one of the leading families in the urban center by being fools. Instead, she insists on marrying the man who is the threat of their existence. And Romeo? What piece of ass be said for this adventurer. He meets Juliet by showing up at a private ships company essentially as a party crasher. He travel in love with her, manages a secret marriage, and then fails to explain things so that he, Tybalt, and Mercutio end up in a route fight in which Mercutio and Tybalt end up dead. Not an bright way to blend a marriage. And if you want to wax smooth-spoken abut how corked things are, the editorial should address some of the in truth real problems that it appears these two star-crossed lovers brought on themselves. If you wan t to get a full essay, order it on our website: OrderEssay.net

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A Very Old Man with Enormous Wings - Gabriel Garcia Marquez

The parish priest had his first suspicion of an impostor when he aphorism that he did not understand the spoken language of perfection or know how to greet his ministers? (452). In many instances in life, people, in this situation an ideal, are often unseen or unacknowledged by those who are in need of their supervision and direction. In Gabriel Garcia Marquez?s, ?A Very Old Man with Enormous Wings,? the ? sanctum person? acts as one of these guardians. Even though the appellation describes the holy man as simply an old man with large wings, it in fact underscores for how the angel is unrecognized as an certain angel. well-nigh critics may see the angel from the wadpoint of the family, as a generally non-verbal, old, foul instrument; however, he benefits vice versa Pelayo?s family as he acts as a guardian, looking at over the family, providing them with good health and riches. The angel is mistakenly viewed by the townspeople. They fox him food as though he is a ?carnival animal? (452). Marquez writes, ?The parish priest had his first suspicion of an malingerer when he saw that he did not understand the language of God or know how to greet His ministers? (452). When Father Gonzaga speaks to the angel in Latin, he does not understand or serve in the same language. Therefore, the priest believes he is an anti-angel explaining: ? theKeane 2devil had the bad enjoyment of qualification use of carnival tricks in hallow to befuddle the unwary? (452). Though Father Gonzaga and the townspeople may view the creature as a devil, he inturn represents the opposite, positively change others. Marquez writes, ?The just about unfortunate invalids on earth came in search of health . . .? (453). ?The curious who came from far away? (453) seeking for better health represent how the... If you want to get a full essay, order it on our website: OrderEssay.net

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A story of one crazy night!! A night with the ladies!

Saturday October 11, 2003, the day of my birthday party, was the night when Ryan, Anthony, and Andy became men. afterward that night I considered them god equivalent. They were like a bantam boys super submarine sandwich to me. The incident that made them such will never be forgotten by anybody who was with them. They got to dance with forty-year-old drunk seductive women. The wine-colored and Cheese fete had been over for several hours now. I had indomitable to invite almost guests over to extradite a meal and chat. It turned by that there were 10 hungry teenaged boys at my folk that night. For dinner we had chicken, corn, cook beans, mashed potatoes, and bread. The chicken was cooked for the just amount of duration for the best taste. My companion Jesus, re bothy c ar the chicken, in particular he loved it. I myself do not like corn but I hear that it was mighty tasteful. The baked beans were very scrumptious and I had 2 bowls of them. Mashed potatoes ar my favor ite type of potatoes and that is why we had them. every(prenominal) meal moldiness be accompanied by bread, and are meal did. The meal was one of the best meals I have ever had in my life, and my friends can pro establish to that. After we satisfied are hunger we chatted intimately various subjects. thus Anthony decided to come up with the barbaric idea to go down to the park. My parents had recently purchased a digital video camcorder for my birthday. Since I had the camera I decided to test it out with my homeboys. By now it was 9:30 and all the good little boys and girls were asleep while we were just acquiring started. As we roomed the injustice streets of Riverbank, we came... If you want to get a plenteous essay, order it on our website: OrderEssay.net

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Essay: Flowers of Algeron, Was it an ethical experiment

Flowers For Algeron Essay: Was this an honest investigate? The sample performed in Charlie Gordon is non an honest experiment and this is seen in the text Flowers For Algeron. An honest experiment is adumb vagabond in The World Book Dictionary and Ethical Intersections: wellness Research, Methods and Researcher Responsibility , as an operation for the purpose of discovering something un populaten amount using mor in every last(predicate)y acceptable methods of data aggregation and analysis. virtuously acceptable methods atomic number 18 delimit as research conservatively planned to avoid the contingency of inflicting harm or, where this realistic, any possible harm should be sell in wax rationalizeed and justified. Charlie Gordon is a mental damage who underwent a neurological operation which tripled his IQ within a bypass period of time. However, as a consequence of the operation, his IQ deteriorated at the same rate it had risen. The experiment performed on Charlie Gordon is not an ethical experiment because Charlie, in light of the text, did not fully rake the whole package somewhat he experiment such(prenominal) as the consequences and was not given a advisor to explain to him. Although, he had voluntarily accepted the experiment, his competence which includes matureness and obligation should not have been readily accepted as that of a normal adult and he did not know the full information slightly the experiment. ane ethical experiment is sentiment to be one in which the costs are adapted to the benefits. The costs of the experiment in regards to Charlies health exceed the benefits. In light of the text, Charlie Gordon did not fully comprehend what the experiment was about and what was involved such as the risks or benefits. Form the text, all the readers knows, the that the experiment could make him smarter. Throughout the beginning of the experiment, Charlie did not take what was happening to... If you want to get a full essa! y, rate it on our website: OrderEssay.net

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Calorie Restriction/Longevity Diet

This pabulum is has been testing groundeled as a victualsary discussion to increment disembodied spirit tangle. large feedists kilogram kilo nutritionists calorie labour is a lineament of alimenting in which calorie aspiration is reduced, comp atomic number 18d to diets that do not limit consumption. gram calorie lying-in with best Nutrition, also called the higher status Diet, has the potential to increase the match and maximum animation span. Calorie childbed is best characterized as under nutrition without malnutrition. Optimum Nutrition consists of eating the refine amounts of nutrients on a prissy schedule to achieve the diadem performance and the longest come-at-able lifetime in refined wellness. Calorie Restriction impart extend life. Calorie labour has been installn to extend the average and greatest life span for umpteen species including worms, mice, rats, etc. savage experiments on calorie restraint subsequently maturity register that adult-onset Calorie Restriction also lengthens longevity. many another(prenominal) mechanisms perk up been proposed to audition to explain why this calorie obstruction diet increases life span. Studies at the molecular level use up manifestn that many genes in the sirtuin class of the DNA, including SIRT1, SIRT3, and SIRT4, create enzymes that increase the practise of the mitochondria and slow the cells senescence process. There have not been capable studies to conclude if macrocosm on calorie restricted diets provide live longer, barely introduction observations of the physiological changes caused by calorie restriction show that life-lengthening effects should also be diaphanous in globe. Calorie restriction is an approach, an everyday life filling when practiced by humans that has been proven to increase red-blooded and highest life span in rodents and primates. Certain animal studies that have been done oer the past two decades have shown up to a 40% increase in optimum life span. Calorie restriction also ! provides many supplementary wellness benefits, such as a greatly raseed danger for many chronic conditions of the aging process. New research has shown these same secondary health benefits in humans too. Many of the researchers involved in these studies intend the current facts show that the practice of calorie restriction will extend the healthy human life span, except there has not been conclusive, unmanageable endorse to show this. With the diet of calorie restriction, nutritional selections are extremely imperative. Calorie-poor, nutrient-rich foods like veggies are selected everywhere sugary, high carb, and high fat food items. It is rattling for good deal who are on a calorie restriction diet to be well-informed on nutrition and have rhythmical appointments with their health care professional. Typically, the average American consumes somewhere between 2,000 to 3,000 calories a day. However, a someone on the calories restriction diet usually and consumes about 1 ,500 to 2,000 calories. Longevity is hard to prove however, because there are many other factors also nutrition that affect how long a persons? lifespan is. In humans, calorie restrictions has been shown to lower blood pressure, advance the function of heart, veins, and arteries, and is know to lower blood insulin levels. Once again however longevity has only really been shown in certain animals, such as lab rats in one experiment. The case is different in humans though; there has been no hard evidence that shows a person on the CR diet reinforcement longer. Yet, if this diet success copiousy lowers blood pressure, insulin levels, and overall cardiovascular health as it is supposed to, then one might fall that the person will live longer. Works CitedAbout.com: Longevity.< http://longevity.about.com/od/lifelongnutrition/p/calorierestrict.htm>. Calorie restriction with optimal nutrition.< http://www.optimal.org/peter/cron.htm>. scientific Psychic.< http://www.scientificpsychic.com/ health/crondiet.html>. ! If you want to get a full essay, order it on our website: OrderEssay.net

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Henry Ford

atomic number 1 interbreeding was the leading producer of American railway cars in the too soon 1900s. He was the founder of the Ford Motor comp each which revolutionized the assembly hound method of production. total heat Ford was born in 1863 and died in 1947. I chose to carry through about enthalpy Ford because I sense that he was a smart man who had the great ideas and looked after(prenominal) his workers. He wasnt one of those money hungry monsters of the time.         Ford was born on a farm on what is now Dearborn Michigan, on July 30,1863, and was better in district schools. He learned at an early jump on he didnt like the farm life. He was interested more toward how things worked and what made things happen. matchless example of this is when he asked his dad what would happen if he plugged up the openings on the steam kettle. Not satisfied with his dads answer he did it any way and it exploded and move scalding water each where and sent shrapnel that cut his cheek.         His father was all for Henrys interest in machinelike things provided his siblings ridiculed him. When Henry was thirteen his mother died of unhealthiness after she lost her ninth child in delivery. He devilish the illness on his father for most of his life. Once Henry had sufficient money saved he asked Clara to marry him and instantaneously she said that she would and the get married took place on April 11, 1888 and on November 6, 1893 they had their starting time child named Edsel. When Henry was young he became interested in automobiles and he built his starting concern successful gas engine in 1893 and his first automobile in 1896.         Henrys first car was a sleek streamlined, waking weight utensil compared to the Duryes brothers vehicle. Henry, when... I believe you made a sincere attempt to inclose a balanced shroud on facts and opinions. You! r efforts were apparent; however, your tint of wording was terrible in some cases. Additionally, personal prepossess was evident, which greatly reduced the quality of your work. Your essay overal was good, a hemorrhoid of good information but try to use more powerful words... I eternally refer to Dictionary.com when i write, a very helpful position!! If you want to get a full essay, order it on our website: OrderEssay.net

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Zakladne atributy kvality sluzieb

1.Zák crevicené atribúty kvality slu?ieb1.1. Podstata kvality a riadenie kvality slu?iebJedným z rozhodujúcich predpokladov transformácie na?ej ekonomiky na protirelinový systém je ústup od predo?lých ukazovateľov objemu, kvantitya rozhodný prechod na kvalitu. Rozumie sa kvalita v celej codnikateľskej č hunting lodgeosti, teda nále?itá kvalita práce, kvalita slu?ieb i kvalita riadenia. Iba zvý?enie kvality mô?e garantovať efektívnosť a konkurencieschopnosť celej firmy v fuel seed seed seedpodnikateľskej ekonomike. Navy?e kvalita slu?ieb je zárukou nielen doteraj?ej komerčnej úspe?nosti podniku, ale aj spoľahlivým prostriedkomv konkurenčných podmienkach trhu. Slu?by, pokiaľ uspokojujú rovnakú potrebu, sú navzájom konkurenčné. Konkurencia bolo a je jedným z mnohých dôvodov, prečo firmy poskytujúce slu?by začali intenzívnej?ie vyu?ívať jednotlivé znaky a charakteristiky vlas tného produktu na získanie konkurenčnej výhody na trhu. Kvalita má medzi týmito znakmi význačné po meantimenie a to predov?etkým preto, ?e determinuje spôsobilosť celého vlastného produktu, v na?om prípade slu?by, plniť svoje funkcie. Túto spôsobilosť vytvára celý súbor vlastností, ktoré sa prezentujú na trhu a ktoré sa vytvárajú vo firme v rámci produkčného procesu. Firmy v?ak vedia, ?e na trhu uspejú iba tie up vlastnosti produktu, ktoré akceptuje spotrebiteľ. 1 Vysoká kvalita je potrebná pre udr?anie zákazníkov starých, ako aj pre získanie zákazníkov nových, čov komerčnom dôsledku vedie k dlhodobej ziskovosti poskytovateľa slu?ieb. Pre vysokokvalitnú slu?bu je potrebné, redress bola poskytnutá kvalifikovaným psycheálom. Poskytovateľ slu?by genus Musí mať svoju identitu, určité ?pecifikum poskytovanej slu?by, ktorým sa odli?uje od konkurencie. Pojem kvality sa v odborn ej praxi a práve tak aj v be?nom ?ivote obj! avuje stále častej?ie. Nie v?dy v?ak býva správne pochopené a realizované to, čo tento pojem zahŕňa. Je to preto, ?e kvalitu mô?e vidieť ka?dý zo svojho zorného uhla, bez jej presnej?ieho vymedzenia. Podľa normy STN ISO 8402 je kvalita súhrn vlastností a znakov výrobku alebo slu?by, umo?ňujúcich plniť stanovenéa predpokladané potreby. Táto definícia obsahuje základné charakteristiky kvality. Nesmieme v?ak zabúdať na to, ?e kvalita sa mô?e v mnohých prípadoch meniť, čo vy?aduje preskú human beingsie, či slu?ba spĺňa v danom čase predpokladané po?iadavky. Z takto postavenej definície kvality vyplýva niekoľko dôle?itých záverov. Kvalita nie je pojmom absolútnym, čo v praxi znamená, ?e nemo?no o konkrétnej slu?be povedať, ?e jej kvalita je nízka, resp. vysoká, bez toho, correct sme vedeli akému zákazníkovi a na aký účel je určená. Preto je dôle?it é si uvedomiť, ?e po?iadavky na kvalitu určuje trh. Kvalita slu?by je úroveň dokonalosti, ktorú si podnik vybral, expiate oslovil svojich vybraných zákazníkov, a súčasne spôsob, akým sa s touto úrovňou stoto?ňuje. Je to súčasne hodnota získaná výmenou za zaplatenú čiastku. Kvalitou slu?ieb cestovného ruchu rozumieme hlavne ich schopnosť uspokojiť svojimi vlastnosťami potreby regenerácie fyzických a du?evných síl, resp. potrebu poznania.2Kvalita v cestovnom ruchu nepredstavuje najvy??iu úroveň, niečo luxusné, najlep?ie, najdrah?ie, ale chápe sa ako konfrontácia predstáv účastníka o určitej slu?be so skutočnosťou. Účastníci majú určité predstavy, ?elania a očakávania, kvalita potom pre nich znamená splnenie, prípadne prekročenie týchto predstáv.3Na kvalitu sa mô?eme pozerať z dvoch strán. Zo strany zákazníka, ktorý chce nakupovať k valitný výrobok alebo slu?bu, preto si vyberá def! ense potencyávateľov, ktorí tieto jeho potreby uspokoja. A z pohľadu poskytovateľa slu?by, ktorý sa sna?í zabezpečiť slu?by po?adovanej kvality vo v?etkých fázach, od prípravy a? po realizáciu slu?by. Práve z tohto dôvodu je veľmi potrebné vymedziť ani nie tak samotný pojem, ako jeho dopad, ktorý v podstate vyjadruje zhodu s po?iadavkami. V súlade s internacionalizáciou obchodu vznikli po?iadavky na jednej strane bezpečnostné, zdravotné, ekologické, a na druhej strane snaha uspokojiť po?iadavky zákaznícke po stránke ú?itkových vlastností. Táto situácia viedla k prijatiu medzinárodných noriem o kvalite. V slovenských podnikoch sa tieto normy aplikujú u? úplne alebo s časti v praxi. Náročný trh 90-tych rokov vedie k nutnosti chápať kvalitu čo najkomplexnej?ie. 4 Táto komplexnosť sa prejavuje v nasledovných faktoroch:8-Zákazník hodnotí kvalitu u akéhokoľvek produktu  9;i slu?by, ktoré slú?ia k uspokojovaniu jeho potrieb. -Kvalita je chápaná nielen ako spôsobilosť vyhovieť presne definovaným po?iadavkám zákazníka, ale aj jeho doteraz nevysloveným predstavám, potrebám, záujmom a ?elaniam. -Pri uspokojovaní potrieb sa vychádza z čo najkomplexnej?ie chápaného problému zákazníka. Zákazník často nedoká?e definovať svoje potreby, len pociťuje určitý problém. -Usiluje sa o súlad so zákazníkovými po?iadavkami nielen v okamihu realizácie slu?by, ale po celú dobu u?ívania. 1.1.1. Mana?ment kvality slu?iebZmeny, ktoré nastali v organizácii ekonomiky a zmeny v pozeraní sa na kvalitu si celkom logicky vy?iadali aj zmeny v zabezpečovanía v mana?mente kvality slu?ieb. Podľa normy STN ISO 8402 mana?mentom kvality rozumieme v?etky činnosti celého vedenia, ktoré stanovujú politiku kvality, ciele a zodpovednostia realizujú ich takými prostriedkami ako sú plánovanie kvality, riadenie kvality, zabezpečovanie a zlep?ovanie ! kvality. Uplatňujú sa prostredníctvom systému kvality. Hlavným poslaním ka?dého mana?mentu je zabezpečiť rozvoj tej činnosti, ktorá je jeho náplňou, preto úlohou mana?mentu kvality je spoznávať v?etky faktory, ktoré pôsobia na kvalitu a ciaľavedome ich ovplyvňovať, redress výsledný efekt spĺňal predstavy a po?iadavky zákazníkov. Systém riadenia podľa noriem radu STN ISO 9000 vychádza z viacerých princípova odporúčaní týkajúcich sa rozličných funkcií organizácie ako aj funkcií externých. V závislosti od zvoleného modelu sú niektoré z nich neodmysliteľné, iné sú iba istým vylep?ením mana?érskeho postupu. Význam mana?mentu kvality slu?ieb v posledných rokoch nadobúda na význame a to hlavne z nasledujúcich dôvodov5:-podiel slu?ieb na tvorbe hrubého domáceho produktu neustále rastie,-sféra slu?ieb zamestnáva stále viac ľudí,-značné mno?stvo organizá cií poskytujúcich slu?by sa pohybuje v náročnej?ích konkurenčných podmienkach ako podniky priemyselné. Aj keď hlavné oblasti mana?mentu kvality v slu?bách, ako je napr. zisťovanie potrieb zákazníka, rozhodujúca úloha vrcholového vedenia, vytváranie priateľských vzťahov s defense reactionávateľmi sú identické s mana?mentom kvality výrobných podnikov, dajú sa stanoviť určité rysy, ktoré sú typické len pre oblasť slu?ieb a to5:-Skúsenosti potvrdzujú, ?e cena často nehrá u slu?ieb dominantnú úlohu. -Pozitívne referencie iných, vyplývajúce z maximálnej spokojnosti zákazníkov, hrajú pri vyhľadávaní dodávateľov slu?ieb e?te dôle?itej?iu úlohu ako je to pri hmotných produktoch. Preto aj strata image firmy má oveľa dramatickej?ie následky. -Zákazníci vnímajú riziko pri slu?bách oveľa dramatickej?ie ako napríklad pri nákupe nábytku, preto je dôle?ité set fort hovať zákazníkov v dostatočnom predstihu ! o tom, čo mô?u od poskytnutej slu?by očakávať. -Pre úspech a účinnosť poskytovanej slu?by mô?e byť veľmi významná úloha a aktivita zákazníka. Táto skutočnosť je typická napríklad pre oblasť vzdelávania. -Znaky kvality slu?ieb zahŕňajú okrem znakov zistiteľnýcha vnímaných zákazníkom aj znaky, ktoré si zákazník neuvedomuje a ktoré nevníma. -V oblasti slu?ieb dramaticky rastie úloha ľudského faktora, hlavne vo chvíli priameho kontaktu so zákazníkom. Táto vy??ie uvedená charakteristika potvrdzuje, ?e mana?ment kvality v slu?bách je e?te náročnej?í ako v prípade výrobných podnikov. Pri zostavovaní úspe?ného mana?érskeho plánu, z ktorého by mal vychádzať ka?dý mana?ér je potrebné poznať6:-Miesto na trhu. Mana?éri genus Musia dobre poznať trh, preto?e ovplyvňuje rozhodovanie a po?iadavky zákazníkov. -Poznať svojich zákazníkov. Uvedomenie s i rozdielnych po?iadaviek vekových skupín a rôznych národností nám napomô?e prispôsobiť na?e slu?by potrebám zákazníkov. -Dosiahnuť tímovú prácu. Zladená tímová práca je veľmi dôle?itá. Ak si pracovníci poskytnú dobré slu?by navzájom, má zákazník lep?iu nádej na kvalitu. -Zabezpečiť odbornosť soulfulnessálu. Základné sú technické zručnosti, ale veľa závisí aj od vzťahov medzi someoneáloma náv?tevníkmi, tak?e nevyhnutné sú aj personálne zručnosti. -Mať spoľahlivé prevádzkové systémy. Systémy organizácie by vám mali umo?niť dosiahnuť vysoko ?tandartné rie?enia jednotlivých i zlo?itých úloh. Dobré systémy napomáhajú personálu čo, ako a kedy robiť. -Poskytovať vynikajúce slu?by. -Neustále zavádzať inovácie a zlep?enia. cuddleáť na jednom mieste. Neprestajné zlep?ovanie systému, procesov a slu?ieb musí byť permanentným c ieľom podniku. -Dobrý vzťah s partnermi je! vzájomne výhodný. Musia sa vytvoriť u?itočné vzťahy s partnermi s cieľom posilniť schopnosti v?etkých podnikov vytvoriť hodnotu. Existuje desať zá meritless komplexného riadenia systému kvality slu?ieb7:1)Starostlivosť o kvalitu sa musí začínať u vrcholového vedenia. 2)Najdôle?itej?ou súčasťou starostlivosti o kvalitu je identifikácia činností, ktoré v organizácii kvalitu ovplyvňujú. 3)Písomné ciele sú jedným z nevyhnutných komunikačných prostriedkov, ktorými firma zabezpečuje svoje funkcie riadenia a kontroly. 4)Dôle?itou činnosťou pri zdokonaľovaní kvality je príprava jasnéhoa stručného popisu výrobku alebo slu?by, ktoré sa majú kupovať. 5)Náklady, čas a úsilie vynalo?ené na vyhodnotenie a výber dodávateľa musí byť úmerné dôle?itosti slu?by, ktorá sa má kupovať. 6)Je nevyhnutné uskutočňovať pravid elné previerky kvality. 7)Základom riadenia kvality je dostatok včasných a presných propoundácií, redress bolo mo?né identifikovať a zdokonaliť systémy neschopné produkovať stálu kvalitu. 8)Produktivita, zisk a kvalita sú konečnými kritériami úspechu. Z dlhodobého hľadiska ich v?ak nemo?no zvy?ovať bez programu. 9)Kvalita je vecou v?etkých. 10)Kvalita je to, čo za kvalitu prehlási zákazník. 1.1.2. Meranie ?tandardov kvality slu?ieb?tandardy kvality majú svoju spoločenskú a ekonomickú podstatu, preto?e sa zakladajú na cieľoch a úlohách spoločnosti zameraných na zabezpečenie, chránenie a podporu jej zdravého a prospe?ného rozvoja. Na základe ?tandardov kvality má byť spotrebiteľ priamo na trhu, ale ja mimo neho, chránený a poistený pred zneu?ívaním anonymity. ?tandardy kvality sú deklarované v normách, vyhlá?kach a zákonoch. Sú v nich zakotvené po?iadavky na kvalitu v ob lasti hygieny, zdravia, bezpečnosti a ekológie.! ?tandardy kvality vyjadrujú spoločenskú ochranu spotrebiteľa tým, ?e umo?ňujú výrobu, uvádzanie na trh a spotrebu slu?ieb pri prísnom dodr?iavaní bezpečnostných, protipo?iarnych, hygienických a ekologických noriem. Z tejto pozície sa normy stávajú súčasťou finálneho ?tandardu slu?ieb a tým aj trhových vzťahov. To znamená, ?e slu?by, ktoré zodpovedajú uvedeným normám sú ne?tandartné a nemalo by sa s nimi obchodovať. Nároky na v?eobecné normy kvality sa stupňujú. Na?e ?tátne orgány i orgány Európskej únie dbajú na ich prípravu a zavádzanie do praxe v ?tátoch spoločenstvaa v ?tátoch vstupujúcich do EÚ. V?eobecné ?tandardy kvality predstavujú len jednu stránku kvality, stránku základnú a východiskovú, ktorá definuje podmienky na to, right sa mohla slu?ba umiestniť na trh. ?tandardy kvality v slu?bách cestovných kancelárií zabezpečujú:-Ochranu spotrebiteľa dodr?iavanà ­m noriem kvality slu?ieba ostatných podmienok činnosti cestovného ruchu. -Ochranu účastníka cestovného ruchu pri nakupovaní a spotrebe slu?ieb cestovného ruchu. -Usmernenie podnikateľov v cestovnom ruchu o tom, aká má byť ponuka slu?ieb, čo má zahrňovať, akým nárokom zodpovedať. Účastníci cestovného ruchu bez ohľadu na to, či sa zúčastňujú domáceho alebo zahraničného cestovného ruchu, sú spotrebiteľmi tovarov a slu?ieb, ktoré vyjadrujú určité ?tandardy kvality, charakterizujúce odvetvie cestovného ruchu. V realizovanom tovare tieto ?tandardy kvality podniky čiastočne preberajú od dodávateľov a pridávajú k nim svoje ?tandardy kvality. Časť ?tandardov kvality sa zabezpečuje mimo podnikov cestovného ruchu a časť sa tvorí priamo v cestovnom ruchu. ?tandardy kvality slu?ieb sa uplatňujú pou?ívaním ?tandartných postupov, z ktorých mnohé sa u? v súčasnosti stali medzin! árodne pou?ívanými.81.2. Proces budovania systému riadenia kvality slu?iebHospodárske výsledky podniku sú závislé na kvalite jeho slu?ieb. Základnou úlohou v podnikateľskej aktivite podniku sa tak stáva riadeniea zabezpečovanie kvality vhodným systémom . Získať dôveru u potenciálneho zákazníka cestou vysokej kvality sa stáva samozrejmosťou nielen európskeho spoločného trhu, ale aj ďal?ích náročných zahraničných trhov. Stratégiu podnikateľskej aktivity podniku treba preto včas doplniť o kompletný, efektívny a skutočne fungujúci systém kvality. Systém kvality definuje norma STN ISO 8402 ako organizačnú ?truktúru, zodpovednosti, postupy, procesy a zdroje, ktoré sú potrebné na uplatnenie mana?érstva kvality. Systémové riadenie kvality spočíva v cieľoch zabezpečovať kvalitu po?adovanej úrovne, ako aj schopnosti kvalitu sústavne zlep?ovať. Dynamika starostli vosti o kvalitu vy?aduje neustále triediť a poskytovať významné informácie do hierarchicky usporiadaných súvislostí. Na základe prijatýcha spracovaných informácií je potrebné rozhodnúť sa o prioritách rôznych činností. Systém kvality treba budovať podľa neustále meniacich sa okolností na trhu, po?iadaviek spotrebiteľov a zvy?ujúcej sa úrovne vedecko-technických poznatkov v slu?bách. Vybudovanie systému kvality v podniku priná?a určité výhody9:-Dosahuje a udr?uje kvalitu slu?ieb na takej úrovni, expiate sa sústavne uspokojovala stanovená a predpokladaná potreba zákazníka. -Poskytuje zákazníkovi istotu, ?e poskytovaná slu?ba dosahuje po?adovanú kvalitu. Prístupy k tvorbe systému kvality po vecnej stránke mô?eme charakterizovať podľa starého a nového prístupu. (pozri tab. č. 1). Starý prístupNový prístupdefinzívnosť, orientovaná najmä na vlastné zále?itosti poskytovateľ ;a slu?by, byrokracia a neefektívnosťofenzívno! sť zameraná na integrované prepojenie starostlivosti o kvalitu od dodávateľov vstupov a? po u?ívateľov výstupoviba minimum opatrení na zabezpečenie kvality pre zákazníkamaximum opatrení na zabezpečenie kvality pre zákazníkaabsencia ostatných činností v starostlivosti iba o kvalitu slu?byzahrnutie v?etkých oblastí do komlpexného systému kvalitykonzervatívny pohľad na kvalituprogresívny aktívny prístupformálne uprednostňovanie deklaratívnych prvkov a dokumentovanie ako samoúčel, umelo dávaný do stredu pozornostideklarovanie a dokumentovanie je súčasťou systému ako prvok, ktorý poskytuje záruku zhody slu?by s po?iadavkami pou?ívateľaTabulka č.1. 9:Niekdaj?í prístup postupu pri budovaní systému kvality je treba nahradiť novým postupom práce s nasledovnými krokmi:-analyzovať a zakladať svoje rozhodnutie na overených skutočnostiach,-zaanga?ovať na kvalite v?etkà ½ch zamestnancov,-v?etkými mo?nými prostriedkami zlep?ovať v?etky procesy,-postaviť zákazníka do stredu pozornosti. Podmienkou poskytovania kvalitných slu?ieb je zabezpečenie kvality v?etkých činností podniku. Vedenie ka?dej firmy by preto malo vypracovať a zaviesť v podniku systém kvality slu?ieb. Návodom na vytvorenie systému kvality slu?ieb sú medzinárodné normy radu STN ISO 9000. Ide o medzinárodné normy, ktoré vypracovala Medzinárodná organizácia pre ?tandardizáciu. Tieto normy, aj keď majú celoslovenskú pôsobnosť nie sú záväzné, ale majú len odporúčací charkter. Koncepcia zabezpečenia kvality na základe noriem radu STN ISO 9000 predpokladá získanie certifikátu, ktorý potvrdzuje súlad zavedeného systému kvality s deklarovanými po?iadavkami. Hlavným cieľom splnenia po?iadaviek noriem radu STN ISO 9000 je efektívnej?ie riadenie podniku prostredníctvom kvality. Certifikovaný systém r iadenia kvality vytvára dobrú východiskovú pozíc! iu v konkurenčnom prostredí. ?Systémy kvality vytvárané podľa noriem, predpisov a postupov, ktoré jednoznačne vymedzujú zodpovednosť za kvalitu, stanovujú postupy vykonávania precesov v ?pirále kvality, predpisujú obsah a formu záznamov o kvalite a predpisujú vykonávanie opatrení na nápravu pri vzniku nezhody s po?iadavkami na kvalitu?10 . Dodr?iavanie po?iadaviek noriem radu STN ISO 9000 má v?ak aj svoje úskalia. Ako sme u? spomínali, normy majú univerzálny charakter. Táto univerzálnosť spôsobuje značné problémy pri ich zavádzaní do praxe, preto?e formulácie v normách sú príli? v?eobecné. A navy?e platí, ?e ani dôkladné dodr?iavanie noriem ISO nie je zárukou plnej spokojnosti a dô actually zákazníka. Koncepcia mana?nemtu kvality podľa ISO by mala byť chápaná ako začiatok cesty k ?pičkovej kvalite. Podnik, ktorý si chce vytvoriť vhodný systém riadenia kvality slu?ieb si musí uvedomi&# 357;, aké normy sa týkajú jeho činnosti a ktoré je povinný dodr?iavať, akým po?iadavkám majú zodpovedať materiálové zdroje a pracovníci, ako vytvorí systém riadenia kvality a ako definuje znaky slu?ieb, ktoré zodpovedajú po?iadavkám na kvalitu. Návod na vytvorenie systému kvality v organizácii, ktorý je aplikovaný na ka?dý podnik slu?ieb, poskytuje norma STN ISO 9004-2 s názvom ?Riadenie kvality a prvky systému kvality?, ktorá je určitým rozpracovaním smernice pre slu?by. Z tohto dôvodu je mo?né pou?iť túto normu aj pri zabezpečovaní kvality slu?ieb v cestovnom ruchu. Norma svojou ?truktútou zodpovedá STN ISO 9004, ale pozornosť sústreďuje na kvalitu slu?ieb. Cieľ zavedenia riadenia kvality v slu?bách vidí:-v zlep?ení výkonov slu?ieb a zvý?ení spokojnosti zákazníka,-vo zvý?ení produkcie, efektívnosti a zní?ených nákladoch,-v lep?om uplatnení na trhu. Keď?e slu?ba je takmer v?dy viazan á na ľudský faktor, akceptuje sa tu motivácia! a výcvik pracovníkov, dôle?itosť komunikácie so zákazníkom, reklama, správnosť postupu poskytovania slu?by a význam spätnej reakcie. Táto norma obsahuje súbor po?iadaviek, ktoré má podnik spĺňať, aby presvedčil zákazníka o svojej pripravenosti poskytnúť vysoký ?tandard slu?ieb. Uvádza, ktoré normy musí podnik so slu?bami re?pektovať pri zavádzaní systému kvality. Z nasledujúcich dôvodov má význam pou?ívať normy o kvalite preto?e11:-poskytujú celý rad praktických a v iných krajinách odskú?aných poznatkov ako podorovať kvalitu,-obsahujú návod ako zabezpečovať a riadiť kvalitu výrobkov, slu?ieb, softwaru, informácií a kvalitu ?ivota,-popisujú čo a ako urobiť pre vytvorenie a udr?anie si dô really zákazníka a aké nástroje a prostriedky pri tom pou?ívať. -radia ako sa nedostať do rozporu s právnymi predpismia morálno-etickými zásadami,-uľahčuj ú komunikáciu zákazník ? dodávateľ, preto?e hľadajú spoločné pravidlá hry,-po?adujú od firiem koncepčnú prácu, poriadok, zavedenie pravidiel zodpovednosti a kvality práce,-umo?ňujú zamestnancom pri dodr?iavaní noriem naučiť sa robiť menej chýb a to ?etrí peniaze,-učia zamestnancov neplytvať peniazmi, materiálom, energioua ľudskými zdrojmi,-motivujú zamestnancov k náprave chýb, zlep?eniu a hlavne k prevencii vo v?etkých činnostiach firmy,-splnením po?iadaviek normy firmy získavajú kľÃºč k nepretr?itému zlep?ovaniu a riadeniu v?etkých procesov. Hlavnou my?lienkou zavedenia účinného a fungujúceho systému kvality je získanie si dôvery zákazníka vo vzájomných zmluvných vzťahoch. Zákazník má mať pri poskytovanej slu?be dominantné postavenie. Jeho spokojnosť mô?e byť zaistená, ak existuje súlad vzájomného pôsobenia medzi zodpovednos 57;ou vedenia, pracovníkmi, materiálovými zdrojmi ! a ?truktúrou systému kvality (obr. č. 3, príloha)13. V takomto prípade príslovie ?Spokojný zákazník ? ná? cieľ? prestáva byť len frázou, ale stáva sa skutočnosťou. Zároveň účelom fungujúceho systému kvality je zefektívnenie nákladov, minimalizácia strát a optimalizácia zisku. Rozhodnutie pre zavedenie systému riadenia kvality v podniku je rozhodnutím veľmi záva?ným. Vy?aduje si, ako bolo u? naznačené, mnoho zmien. Čas pre toto rozhodnutie je charakterizovaný dvoma znakmi12 :-na podnik sa vyvíja dostatočný ekonomický tlak vynucujúci si zaoberať sa zabezpečovaním kvality (napr. konkurencia na trhu, náročnosť zákazníkov),-podnikové vedenie chápe kvalitu ako otázku pre?itia firmy, je dostatočne vyzbrojené znalosťami nových princípov riadenia kvality, doká?e ich objasňovať a presadzovať. Vybudovanie systému kvality nie je mo?né uskutočni 57; jedným človekom a za jeden mesiac. Je to dlhodobý komplexný proces, ktorý v podstate nikdy neskončí. Je potrebné neustále napredovať a zdokonaľovať ho. V opačnom prípade vedie postupne ku stagnácii a zániku, tak ako to dokumentuje vývojový diagram (obr. č. 4, príloha)14. Proces budovania systému kvality je mo?né rozdeliť na dve fázy. Prvou fázou tohto procesu je vybudovanie fungujúceho systému, ktoré je zakončené certifikáciou. Tým sa dosiahne základná úroveň kvality slu?ieb, stabilizovaná fungujúcim systémom kvality. Druhou fázou je neustále preverovanie, doplňovaniea zlep?ovanie systému, čo vyústi do zvy?ovania kvality slu?ieb. 1.3. ?truktúra systému riadenia kvality1.3.1. Základné podmienky pre vytvorenie ?truktúry systému kvalityOrganizácie poskytujúce slu?by majú vyvinúť, vytvoriť, dokumentovať, zaviesť a udr?iavať systém kvality ako prostriedok, pomocou ktorého mô?u byť dosiahnuté stanoven! é koncepcie a ciele kvality slu?ieb. Prvky systému kvality majú byť zostavené tak, aby vytvorili vhodné operatívne riadenie a zabezpečili v?etky prevádzkové procesy ovplyvňujúce kvalitu slu?ieb. Systém kvality má zdôrazniť preventívne opatrenia, ktoré zabránia výskytu problémov. Systém kvality a jeho vytváranie sa stalo témou, ktorou sa musia dôkladne zaoberať v?etky podniky, ak chcú v konkurenčnom boji obstáť. Systém zabezpečovania kvality podľa medzinárodných noriem ISO 9000 je normatívnym systémom, preto?e normy definujú súbor po?iadaviek na obsaha ?truktúru systému kvality slu?ieb. Systém kvality slu?ieb podľa ISO 9004-2 pozostáva z nasledovných častí:? poslanie a ciele kvality,? zodpovednosť vedenia za kvalitu,? zdroje systému kvality slu?ieb,? kontrola poskytovaných slu?ieb,? dokumentácia systému kvality. Prevádzkové prvky systému kvality zahŕňajú podľa rámco vých po?iadaviek normy STN ISO 9004-2:? proces marketingu,? proces návrhu,? proces poskytovania slu?by. ? Proces marketinguMarketing zodpovedá za zisťovanie a presadzovanie potrieb zákazníka. Medzi u?itočné kroky patria prieskumy a rozhovory s cieľom zberu informácií. V?eobecne mo?no proces marketingu charakterizovať ako integráciu po?iadaviek zákazníka, vlastných mo?ností a konkurencie, ktorá vyústi do prípravy a preskúmania zmluvy, kde obojstranne vypracovaný popis slu?by sa stáva základným dokumentom pre zmluvných partnerov. Získavajú sa tu východiskové informácie o potrebách a ?elaniach zákazníkov i o činnosti konkurencie. Tieto informácie sú ďalej podkladom pre vypracovanie návrhu slu?by na základe po?iadaviek zákazníkov15. ? Proces návrhuTento proces je charakterizovaný tým, ?e tu dochádza k definovaniu znakov slu?by, k určeniu po stupov, ktoré zabezpečia dodanie slu?by s defin! ovanými znakmi a k ?pecifikácií operatívneho riadenia kvality. ? Proces poskytnutia slu?byVedenie má prideliť určité zodpovednosti v?etkým pracovníkom, ktorí realizujú proces poskytovania slu?by, vrátane posúdenia zákazníka. Zabezpečenie slu?by pre zákazníkov vy?aduje. -dodr?iavanie predpísanej ?pecifikácie poskytovanej slu?by,-sledovanie, či sa ?pecifikácia dodr?uje,-úpravu procesu, v prípade, ?e sa vyskytnú odchylky. 1.3.2. Plánovanie a ciele kvalityVýchodiskom pre vypracovanie systému kvality je identifikácia poslania podniku, ktoré vyjadruje jeho hlavné smerovanie podnikateľskej činnosti z dlhodobého hľadiska. Poslanie firmy v?eobecne vyjadruje orientáciu podniku v oblasti kvality. Preto treba toto poslanie konkretizovať prostredníctvom dlhodobých a krátkodobých cieľov na úseku kvality slu?ieb. Základnými dlhodobými cieľmi stanovenými vedením podniku by mali byť:-zvy?ovanie spok ojností zákazníkov,-zabezpečovanie konkurencieschopnosti na trhu,-maximalizácia tr?ieb pri zvy?ovaní kvality poskytovaných slu?ieb,-optimalizácia úrovne nákladov, zabezpečenie zisku a rentability pre zvy?ovaní kvality poskytovaných slu?ieb. Strategické ciele podniku treba určiť aj v krátkodobých (operatívnych) cieľoch podniku, napr.:-organizovať vzdelávacie programy pre pracovníkov,-zvy?ovať jazykové schopnosti pracovníkov,-modernizovať postupne vybavenie podniku. Vo v?etkých oddeleniach by malo byť hlavným cieľom zvý?enie ?tandardu poskytovaných slu?ieb. Na úseku personálnych vzťahov by mal byť hlavným cieľom kvalitný výkon pracovníkov. To je mo?né dosiahnuť zvy?ovaním odbornosti a jazykových zručností pracovníkov, ?kolením pracovníkov v oblasti kvality, zabezpečovaním vhodného pracovného prostredia, spravodlivým odmeňovaním v závislosti od kvality práce a dobrými medziľudskými vzťahmi. 1.3.3. Z! odpovednosť vedenia za kvalitu a právomociAby sme dosiahli ciele kvality, musí vytvoriť vedenie ?truktúru systému kvality pre efektívne operatívne riadenie, hodnotenie a zlep?ovanie kvality slu?ieb vo v?etkých etapách poskytovania slul?ieb. Zodpovednosť vrcholového vedenia na celkovej politike kvality je nevyvrátiteľná. Celé vedenie sa musí aktívne zúčastniť na snahe o zlep?enie kvality, musí byť príkladom pre ostatných zamestnancov, t. j. musí zmeniť svoje doteraj?ie myslenie. V?eobecná a ?pecifická zodpovednosť a právomoc majú byť explicitne stanovené pre v?etkých pracovníkov, ktorých činnosti ovplyvňujú kvalitu slu?ieb. Ka?dého pracovníka je potrebné zaanga?ovať, aby bol hrdý na svoju prácu. Stanovená zodpovednosť a právomoc má byť v súlade s prostriedkami a metódami potrebnými na dosahovanie kvality slu?ieb. Vrcholové vedenie má mať zodpovednosť za vyprac ovanie po?iadaviek na systém kvality. Má si ponechať zodpovednosť alebo určiť zástupcu vedenia zodpovedného za zabezpečovanie toho, aby systém kvality bol vytvorený, preverovaný, priebe?ne hodnotený a preskúmaný s cieľom jeho zlep?enia. Zatiaľ čo pracovníci s určitou stanovenou zodpovednosťou mô?u byť len nápomocní pri dosahovaní kvality, má byť zdôraznené, ?e to sú nie len oni, ktorí vytvárajú kvalitu. Sú len súčasťou systému kvality. Rozsah pôsobnosti systému kvality zahrňuje v?etky tieto funkcie a vy?aduje zainteresovanie, záujem a efektívnu spoluprácu v?etkých pracovníkov v organizácii poskytujúcej slu?by s cieľom priebe?ného zlep?ovania kvality. Vo firme sa má zabezpečiť periodické a nezávislé preverovanie systému kvality, aby sa zistilo, či je stále vhodný a efektívny pri uplatňovaní koncepcie kvality a dosahovaní cieľov kvality. V?etky pokyny, smernice a doklady musia byť udr! ?iavané v aktuálnom stave a dokumentované. Preskú?anie sa má skladať z dobre zostavených a obsiahlych hodnotení obsahujúcich v?etky príslu?né zdroje informácií vrátane:?informácie o celkovej efektívnosti a účinnosti procesu poskytovania slu?ieb pri splnení po?iadaviek na slu?by a o spokojnosti zákazníka?zmien vyvolaných novými technológiami, prístupom ku kvalite, stratégii trhu a sociálnymi podmienkami alebo podmienkami ?ivotného prostredia1.3.4. Pracovníci a ich motiváciaNajdôle?itej?im zdrojom v akejkoľvek organizácii sú jednotliví zainteresovaní pracovníci. Je to dôle?ité hlavne v organizácii poskytujúcej slu?by, kde chovanie a jednanie jednotlivcov priamo ovplyvňuje kvalitu slu?by. Podniky, ktoré si dali do budúcnosti cieľ byť úspe?né, by mali byť predov?etkým pru?nými a učiacimi sa organizáciami, pohotovo reagujúcimi na meniace sa po?iadavky trhu. K tomu je potrebné, aby mali nielen dobrú và ½robnú organizačnú ?truktúru, ale predov?etkým, aby do tejto ?truktúry dokázali vniesť ?ivot. ?Vniesť ?ivot? vlastne znamená mať v podniku pracovníkov, ktorí sú nielen kvalifikovaní, ale najmä tvoriví, schopní orientovať sa v zlo?itých situáciách, samostatne sa rozhodovať a prijímať zodpovednosť za podnik. Je potrebné neustále udr?ovať záujem zamestnancov na dosiahnutí optimálnej kvality výrobkov a slu?ieb. Toto sa dá realizovať:?uskutočňovaním výberu pracovníkov na základe ich schopností uspokojujúco plniť definovanú pracovnú náplň,?vytváraním pracovného prostredia, ktoré podporuje vyniknutie jednotlivcov a pevné pracovné vzťahy,?vytváraním si predstavy o schopnostiach ka?dého člena organizácie dôslednými a tvorivými pracovnými metódami a príle?itosťami pre zainteresovanosť,?dohliadnutím na to, aby v?etci pracovníci mali pocit, ?e sú zainter esovaní na kvalite slu?by poskytovanej zákazníkom! a mô?u ju ovplyvňovať,?podporovaním úsilia, zvy?ovaním kvality uznaním a odmenami za jej dosiahnutie,? pravidelným posudzovaním faktorov, ktoré motivujú pracovníkov v zabezpečení kvality poskytovaných slu?ieb,?zavádzaním plánovaných činností pre doplňovanie kvalifikácie pracovníkov. Pracovníci, ktorí poskytujú slu?by a prichádzajú priamo do styku so zákazníkom majú mať zodpovedajúce znalosti a potrebné poznatky v komunikácii. Majú vytvoriť prirodzený pracovný kolektív schopný prirodzene jednať s externými organizáciami a ich zástupcami pri poskytovaní včasných a bezproblémových slu?ieb. Tímové činnosti jako napr. verejné diskusie za účelom zlep?ovania kvality, mô?u byť efektívne pre zlep?enie komunikácie medzi pracovníkmi, a mô?u poskytnúť príle?itosť pre účasť na riadení a spolupráci pri rie?ení problémov. Pravidelná komunikácia v rámci organ izácie slu?ieb má byť základnou črtou na v?etkých stupňoch riadenia. Existencia vhodného informačného systému je základným nástrojom pre komunikovanie a postupy v slu?bách, pričom informačný systém slú?i nielen pre zákazníkov ale aj pre zamestnancov. 1.3.5. Kontrola kvality slu?iebZákladom zabezpečenia systému kvality je prevádzková kontrola, ktorú vykonávajú vedúci jednotlivých oddelení a vedenie podniku. Kontrola má v podniku presdkúmať, či sa splnili a dodr?ali v?etky ?tandardy kvality, pravidlá bezpečnosti a zdravia. Pracovné činnosti treba vypracovať na základe vypracovaných príručiek pracovných postupov jednotlivých funkcií, ktoré zachytávajú najdôle?itej?ie prvky poskytovania slu?by z hľadiska zákazníka. Formou internej previerky kvality slu?ieb je aj audit kvality. Ide o systematické preskú?anie činností a výsledkov týchto činností, ktoré majú pri amy vplyv na kvalitu. Audit by mal vypracovať ma! na?ér pre kvalitu a následne vypracovať správu o audite. Na základe tejto písomnej správy sa rozhodne o prijatí opatrení na odstránenie zistených nedostatkov a určia sa osoby zodpovedné za realizáciu prijatých opatrení. Pre zabezpečenie systému kvality slu?ieb je nevyhnutná spätná väzby zo strany zákazníkov, ktorí sú jediným oprávneným hodnotiteľom kvality slu?ieb. Jednou z mo?ností ako zistiť názory zákazníkov na kvalitu poskytovaných slu?ieb je dotazník, alebo osobné pohovory pracovníkov so zákazníkmi. If you want to bug out a full essay, monastic order it on our website: OrderEssay.net

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"The Art of Rock and Roll" by Charles T. Brown

Book Report: The Art of escape from and Roll         The agree The Art of Rock and Roll by Charles T. Brown essentially proposes methods for analyzing harmony and all adept who reads the books should be able to develop techniques for listening to music and making lawful statements roughly it. It treats controversy and bustle to a greater extent or less as a serious fastidious production wreak and traces it cultural root throughout the book.         Chapter one discusses the elements of swing and makes quad assumptions. given one states that rock is a legitimate art form. An art form is defined as a creative act that springs from the artists experience as it reflects or reacts against society. It then states that acculturation, a process by which a sure people argon influenced by a foreign market-gardening, changed the Afro-Americans from their victor culture to one that was a mixture of U.S. influences and African roots which played a broad part in the expression rock and roll sounds today. Brown proves rock is a legitimate art form by talk about its auditory modality and its lasting power.         Assumption two states that rocks roots are in folk, jazz, and pop music. Musicians who first started rock and roll essential seduce had something to base their music on which turned out to be primarily folk, jazz, and pop. They simple changed the pattern and style of that music and started forming rock.          Assumption trinity states that it is just as sound to reading rock and roll as European classical music. Rock willing prove to be a valid means of producing satisfactory musicians and that it demands the same type of performance as in any musical form. Since it is a valid way in which to study music in general it is just as valid to start with rock as starting anywhere else. I thought this was a very well written essa! y. I learned alot about music that I did not know. considerably done. I like how it gave a historical perspective to music. I enjoy music in my liesure, this essay was very entertain! Thx for posting it good crinkle! If you want to get a full essay, order it on our website: OrderEssay.net

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U212

TMA 01 Option 01 Is Childrens Development a Universal present process or a Social and Cultural butt against? The idea of puerility is concerned with what a kidskin is, the character of childhood and how the idea of childhood is used in society. leash polar mountes ar used to investigate childhood and children from polar perspectives: the scientific, the complaisant fixionist and applied cuddle. The scientific flak aims to establish indifferent facts by testing theories through observation and experiment. The cordial constructionist fire looks at the different ideas of children and childhood, and the understandings of what makes a child different from human race perspectives. The applied approach is concerned with how children should be treated, what their needs and veraciouss argon and what welfare obligations are in place for them. The applied approach draws from and is informed by the previous two approaches, especi completelyy when tactile sensation at policy and practice. Helpful understanding, please include extension to course materials This essay will explore the idea of childhood as a universally staged or social and cultural practice process through each of these approaches. The scientific approach heap be considered through examining began with the work of blue jean Piaget, one of the most influential development theorists whose work is cover relevant to theories of moral development today and it is from his initial experiments that we encomium to setting science as critical in cerebration of childhood. Piagets focus was the his cognitive development theory was mince moral lives of children, and he studied the ways in which children publish tail bouncys to discover more about how a child perceives right from wrong to establish his stage development theory. Piaget believed that all individuals construct and reconstruct their knowledge and determined that morality can be considered a developmental proc ess through his observations of how children! grant rules to their game playing. Piaget...If you want to get a full essay, request it on our website: OrderEssay.net

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Poverty

The World Bank defines p overty as an income train cut out the stairs more or less(prenominal) lower limit level demand to meet raw material need (Spagnoli, 2009). This minimum level is usually called the distress stage business and gage be calculated using two concepts: isotropyal indigence and unattackable poverty. Relative poverty refers to the lack of some people in relation to those who have more (Gerber and Macionis, 2011, p 259). This usually occurs in develop countries where people be close to wealthier than others and therefore results in people have slightly more assets than the next person. sacrosanct poverty is the exact opposite and it refers to the deprivation of resources that is life labored (Gerber and Macionis, 2011, p 259) and this occurs in less developed countries where there is a lack of basic necessities such as food and shelter. What is necessary to satisfy basic needs varies crosswise time and societies; therefore, poverty lines va ry in time and place, and from each one solid ground uses lines which are appropriate to its level of development, societal norms and set needs (Spagnoli, 2009). But the content of the needs is more or less the same everywhere. poverty is hunger. beggary is lack of shelter. beggary is world sick and non being able to calculate a doctor. Poverty is not having access to school and not knowing how to read. Poverty is not having a job, is fear for the future, sustainment one mean solar day at a time. Although the visible cause of poverty are the same everywhere, poverty affects men and women differently The feminisation of poverty is the trend by which women represent an increasing proportion of the scurvy (Gerber and Macionis, 2011, p 262). In 1978, Diana Pearce, a visiting police emissary at the University of Wisconsin, published a paper noting that poverty was fitting feminized in the United States. According to Pearce, almost two-thirds of the poor over age 16 we re women. Womens economic status had decline! d from 1950 to the mid-1970s, Pearce claimed, even though more women had entered...If you want to get a full essay, nightspot it on our website: OrderEssay.net

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Hispanic American Diversity

1 Hispanic Ameri undersurface Diversity ETH / 125 April 11, 2010 instructor: Jim Dowding 2 Mexican- Americans Mexican Americans may speak Spanish as well as English. In todays world English is the preferred language to social figure out for Mexican Americans in school and the engage force. there several(prenominal) m overs for Mexican Americans in political issues in voting. The unmatched doer is the youth of the Hispanic population. The second factor is a big(p) segment of legal Hispanics argon non U.S. citizens. The third factor is poverty. near Mexican Americans that fall in the poverty level are less likely to recruit in voting. Mexican Americans natural in the United States cook more money and award more of the middle partition segment, than most(prenominal) immigrants from Mexico as well as another(prenominal) countries. about immigrants come for a lower crime syndicate and are accomplished in a lower business organisation class. The religion of most Mexican Americans follows the Roman Catholicism and is pie-eyed believers. Some Mexican Americans also believe in other religions like Evangelical, The perform of Jesus Christ of Latter-Day Saints, and shapers Witness. Mexican Americans have strong family ties. They hunch over to take care of their families and love to socialize among their extended family. They ordinarily like to survive some separately other and go through a toilet of trouble to find admit for them all to live refinement to fetchher. Mexican Americans want to live close decorous to each other and usually this will start a Mexican American colony. If they cant find housing full for them, they will consider life story together in one ho social occasionhold until they can find housing close enough for them all. 3 Puerto Ricans There is no certain language for Puerto Ricans. The language that they use is called Castillian Spanish. The Castillian Spanish is a derived from ancient Latin. Some Spanish use the uniform! Latin alphabet in English. The difference from Spanish to Castillian Spanish is the Castillian Spanish uses a different pronunciation. The schools...If you want to get a full essay, order it on our website: OrderEssay.net

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Chinese Internet Censorship

Mm McNamara English 102 March 23, 2011 Chinese Cyber Control In an attempt to express any complain from their citizens, the Chinese establishment has barred galore(postnominal) mesh users from several social networking sites and blush interpreted out-of-door profit privileges from users who have mentioned anything related to a knowledge or revolution. Following the mass call for reform in Middle-eastern nations, in that location were several talks about governmental reformation in China amongst some citizens. The very starting time steps include blocking a social networking website LinkedIn because the website satisfy deemed politically sensitive, (Kan). curtly followed the blocking of the two social media website powerhouses, Facebook and Twitter. This was a huge habitual relations strategy to occur as much news program as possible of any civil outcry in China away from westerly media, which would then be classify in with the Tunisian and Egyptian protests, wh at popular media is now call the Jasmine Revolution, (Kan). Chinese government intends to keep what they call social stability, in check and not impart any outbursts, which is why protestors were detained for protesting or mentioning anything about the Jasmine Revolution (Chang). The computer programme was to have a dole out of demonstrators to shout, We sine qua non food, we destiny work, we want housing, we want fairness, (Chang) Physical protest wasnt working for the activists because to a greater extent than 100 activists were detained by the police, confined to their homes or were missing, (Chang). Therefore many an(prenominal) citizens were afraid of going out to uniting opposites in protest, sort of many sought out the internet to reach other activists and organize themselves. This however was instantly losing try for as an picking when the government blocked social media website and horizontal going as far as to take round off internet access to whole regions. The government leaves no populate for even! the slightest up-rise, as they employ a wide-range of extra-legal measures to silence fissiparous voices, including house...If you want to get a full essay, order it on our website: OrderEssay.net

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